Customer Service Representative - 1 Interview Only

J-K Network Services; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential pay

Allowances

Company-sponsored training's, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Travel Opportunities abroad

Job summary

A leading BPO and IT solutions provider in Taguig is seeking a Customer Service Representative to provide superior customer service and support. The ideal candidate should have at least 6 months of experience in customer service, preferably in a BPO setting. This role involves handling customer queries and complaints and maintaining client records. A healthy work environment with benefits like health insurance and training opportunities is offered.

Qualifications

• Open for SHS Graduate and Undergraduate.
• With at least 6 months’ work experience as Customer Service Representative.
• Experience working in BPO Company.
• Amenable to attend Face-to-Face Interview.
• Amenable to work onsite in Taguig.

Responsibilities

• Responsible for providing customer service support according to the scope of work and service level requirements.
• Update account details to keep client records up to date.
• Handle customers complaints and provide solutions.
• Respond and handle all customer questions and inquiries.
• Provide guidance and support to ensure the highest levels of Customer Service.

Skills

Customer Service

Problem Solving

Communication

Education

Senior High School Graduate

Undergraduate

Job description

Overview

Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.

Position: Customer Service Representative

Company Industry: BPO & IT Company

Work Location: Taguig

Work Schedule: Shifting Schedule

Salary: Negotiable

Work Set-up: Work Onsite

Benefits

• Health Insurance (HMO)
• Life Insurance
• Maternity leave
• Paternity leave
• Loyalty Gift
• Christmas Gift
• Night Differential pay
• Allowances
• Company-sponsored training's, upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Travel Opportunities abroad.

Qualifications

• Open for SHS Graduate and Undergraduate.
• With at least 6 months’ work experience as Customer Service Representative.
• Experience working in BPO Company.
• Amenable to attend Face-to-Face Interview.
• Amenable to work onsite in Taguig.

Responsibilities

• Responsible for providing customer service support according to the scope of work and service level requirements.
• Update account details to keep client records up to date.
• Responsible to handle customers complaints and provide solutions.
• Respond and handles all customer questions and inquiries.
• Provide guidance and support to ensure the highest levels of Customer Service.

Recruitment Process

• HR Interview
• Second Interview
• Final Interview
• Job Offer