Customer Service Analyst ( Open for Fresh Graduates + Online Interview)

J-K Network Services; Pasig; On-site; PHP 200,880 - 223,200; Full time

Job summary

A growing BPO company is seeking a Customer Service Analyst to address customer inquiries and resolve concerns with professionalism. The ideal candidate is a bachelor's degree holder, open to fresh graduates, and should have 6 months to 1 year of customer service experience as an advantage. The position requires prompt handling of customer transactions and maintaining data records. The job is onsite in Ortigas, Pasig City, with a salary range of Php18,000-Php20,000, negotiable, and operates on a graveyard shift.

Qualifications

• Open for Fresh Graduates, Undergraduates, and Senior High School graduates.
• Experience in Customer Service is an advantage.

Responsibilities

• Address customer inquiries about products and services with accuracy and professionalism.
• Handle customer transactions and order processing promptly and efficiently.
• Organize, update, and maintain data and information records.
• Resolve customer concerns by identifying issues and providing effective solutions.
• Carry out additional tasks assigned by the immediate supervisor.

Education

Bachelor's degree holder

Job description

Client Profile

Established in 1976, the company has evolved into a rapidly expanding IT powerhouse, extending its presence beyond the Philippines to Canada and Australia. Its core expertise spans business consulting, systems integration, and a wide range of IT service solutions.

Position

Customer Service Analyst

Company Industry

BPO Company

Location

Ortigas, Pasig City

Salary Offer

Php18,000-Php20,000 (Negotiable)

Work Schedule

Graveyard Shift

Work Set Up

Onsite

Job Requirements

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior High school graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

Job Responsibilities

• Address customer inquiries about products and services with accuracy and professionalism.
• Handle customer transactions and order processing promptly and efficiently.
• Organize, update, and maintain data and information records.
• Resolve customer concerns by identifying issues and providing effective solutions.
• Carry out additional tasks assigned by the immediate supervisor.

Recruitment Process

1. Initial Interview
2. Final Interview
3. Job Offer