Customer Service Representative- Non Voice

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing firm in Metro Manila is seeking a Customer Service Representative to respond to inquiries and resolve complaints through various channels. The ideal candidate should have a High School diploma and at least 6 months of BPO experience. Strong English skills and a positive attitude are essential. This role offers a dynamic work environment and opportunities for customer interaction.

Qualifications

• Minimum 6 months BPO experience in any international voice account.
• Ability to work in a fast-paced call center environment.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying issues and providing solutions.
• Educate customers about product features, services, and promotions.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments for seamless customer experiences.

Skills

Strong English language skills

Excellent customer service

Interpersonal skills

Technical proficiency

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
• Educate customers about product features, services, and promotions to enhance their experience and drive sales.
• Document customer interactions and maintain accurate records in the company database for future reference.
• Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: at least 6 months BPO experience in any international voice account
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Working Conditions: Fast-paced call center environment requiring adaptability.
• Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.