Customer Service Representative

JetSon Manpower Agency; Cavite City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading manpower agency based in Cavite City is looking for a Customer Service Representative. The ideal candidate should possess a High School diploma and at least 6 months of BPO experience. Responsibilities include providing customer service, assisting with inquiries, and maintaining a professional demeanor. This role requires strong communication skills and a problem-solving attitude.

Qualifications

• At least 6 months of BPO experience required.
• Patience and teamwork are essential.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers with product information and order processing.
• Maintain a professional attitude toward customers.

Skills

Strong communication skills

Proficiency in English

Ability to handle customer inquiries effectively

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers with product information and order processing.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document interactions in the company’s CRM system accurately.
• Assist customers via phone, address complaints, and provide product information.
• Collaborate with team members to improve customer experience.
• Account: Banking
• At least 6 months BPO experience
• (International/Voice)

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: At least 6 months BPO experience
• Skills and Competencies: Strong communication skills, proficiency in English, and ability to handle customer inquiries effectively.
• Working Conditions: Office setting
• Qualities and Traits: Patience, teamwork, problem-solving skills, and a friendly demeanor.