Customer Service Representative/ Call Center Agent

Metacom Careers; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Metacom Careers is seeking a customer service associate in the Philippines to assist customers via phone, email, and chat, provide accurate information, and resolve issues promptly.

You will document interactions, track issues to ensure resolution, collaborate with the team, and maintain high customer satisfaction in a fast-paced environment with a flexible schedule including nights and weekends.

Qualifications

• Excellent communication skills
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Flexible schedule including nights and weekends

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Document interactions with customers and track issues to ensure resolution.
• Maintain a high level of customer satisfaction through professional service.
• Collaborate with team members to improve service processes and workflows

Skills

Excellent communication

Problem solving

Empathetic demeanor

Patient under pressure

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Document interactions with customers and track issues to ensure resolution.
• Maintain a high level of customer satisfaction through professional service.
• Collaborate with team members to improve service processes and workflows.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:atleast 6 months of BPO experience
• Skills and Competencies:Excellent communication skills
• Skills and Competencies:Strong problem-solving abilities
• Qualities and Traits:Empathetic and patient demeanor
• Responsibilities and Duties:Ability to work in a fast-paced environment
• Working Conditions:Flexible schedule including nights and weekends