Customer Service Representative

KMDC Employment Services; Bulacan; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service provider in the Philippines seeks candidates for a customer service role. The ideal candidate will have at least 1 year of BPO experience and strong communication skills. Responsibilities include assisting customers with inquiries and documenting interactions. This position requires an empathetic and detail-oriented approach, with potential overtime during busy periods.

Qualifications

• At least 1 year of experience in BPO preferred.
• Empathetic, patient, and detail-oriented personality.

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, complaints, and service requests.
• Document interactions accurately in the customer relationship management system.

Skills

English communication

Problem-solving skills

Handling complaints

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, complaints, and service requests.
• Maintain a positive, empathetic, and professional demeanor.
• Resolve issues efficiently and escalate complex cases as needed.
• Document interactions accurately in the customer relationship management system.
• Collaborate with team members to improve service quality.

Qualifications and Attributes

• Educational Qualifications: High School Diploma or equivalent required.
• Experience Level: At least 1 year of experience in BPO preferred.
• Skills and Competencies: Proficient in English communication, both written and verbal; strong problem-solving skills; ability to handle complaints effectively.
• Working Conditions: Office environment with occasional overtime during busy periods.
• Qualities and Traits: Empathetic, patient, detail-oriented, and a team player.