Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Cavite City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and business consulting firm in Cavite City is seeking customer service representatives to provide exceptional support via phone, email, and live chat. Candidates should possess a minimum of 6 months of BPO international experience or be recent graduates with some work experience. Strong communication skills are required to resolve customer inquiries and enhance satisfaction. This role offers the opportunity to collaborate with team members in a supportive environment and improve overall service quality.

Qualifications

• At least 6 months of BPO international experience.
• Open for newbies with 3 months non-voice work experience.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and live chat.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain a thorough understanding of products and services.
• Document customer interactions and feedback.
• Collaborate with team members to enhance customer satisfaction.

Skills

Good communication skills (oral and written)

Customer service experience

Education

College Grad/Associate or Vocational Grad

Job description

Job Requirements

• At least 6 months of BPO international experience
• Open for newbie College Grad/Associate or Vocational Grad with 3 months work experience for nonvoice
• Candidate must have a good communication skills, both oral and written

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and live chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain a thorough understanding of products and services to assist customers effectively.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and loyalty.