Customer Service Representative I (Start ASAP)

Cagayan State University; Iloilo City, Hinoba-an; On-site; PHP 246,000 - 335,000; Full time

Job summary

Cagayan State University in Iloilo is seeking an on-site Customer Service Representative to respond to inquiries by phone or email and provide non-technical problem resolution.

You will identify customer needs, build trust with accounts, maintain records in the CRM, and manage multiple tasks with courtesy and professionalism.

Qualifications

• Bachelor's degree required.
• 0–1 year customer service or related experience.
• Excellent verbal and written communication skills.
• Ability to stay professional and confidential.
• Willingness to work nights, holidays and weekends.

Responsibilities

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

Skills

Communication skills

Multitasking

Interpersonal skills

Attention to detail

Professionalism & confidentiality

Education

Bachelor's degree

Tools

CRM software

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 - 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.