Customer Service Representative – Iloilo

CXperts; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

CXperts is seeking a customer service representative in Manila, Philippines. The role involves responding to calls, providing information about products and services, and assisting with customer issues. Applicants need at least a high school diploma and should possess strong problem-solving skills and empathy towards clients. The position requires adaptability in a fast-paced environment and willingness to work flexible hours, including evenings and weekends.

Qualifications

• Open to candidates with or without BPO experience.
• Ability to adapt in a fast-paced environment.
• Willingness to work evenings and weekends.

Responsibilities

• Respond to inbound customer calls professionally.
• Assist customers with orders, returns, and refunds.
• Resolve customer complaints in a timely manner.

Skills

Strong problem-solving skills

Empathy towards clients

Ability to multitask

Flexibility in working hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Key Responsibilities:

• Respond to inbound customer calls in a professional and courteous manner
• Provide accurate information to customers regarding our products, services and policies
• Assist customers with orders, returns, refunds, and exchanges
• Resolve customer complaints and issues in a timely and efficient manner
• Follow‑up with customers to ensure their issues are resolved to their satisfaction
• Identify and elevate priority issues to appropriate teams or managers
• Continuously develop knowledge of our products, services and policies
• Meet performance targets for customer satisfaction, productivity, and quality

Requirements:

• High school diploma or equivalent
• Open to candidates with or without BPO experience

Personality and Skills:

• Strong problem‑solving and decision‑making skills
• Great tone and empathy towards our clients
• Ability to work in a fast‑paced environment and adapt to change
• Proficient in basic computer skills, including Microsoft Office and internet navigation
• Ability to multitask, prioritize, and manage time effectively
• Availability to work flexible hours, including evenings and weekends
• Ability to pass a pre‑employment background check and drug screening