Customer Service Representative I (Start ASAP)

Uc Bcf; Central; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Iloilo is seeking a Customer Service Representative to engage with customers and respond to inquiries. The ideal candidate will hold a Bachelor's degree and possess strong verbal and written communication skills. Responsibilities include answering customer queries via phone or email, building trust, and managing customer relationships. A focus on professionalism and attention to detail is crucial, as well as the ability to work independently. This role requires availability for night shifts, holidays, and weekends.

Qualifications

• 0 — 1 year work experience required.
• Customer Service Foundation Program Certification preferred.
• Availability to work nights, holidays, and weekends.

Responsibilities

• Respond to customer inquiries by telephone or e-mail.
• Identify and assess customers' needs for satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and complete information.
• Record activities in a customer relationship application.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Ability to multi-task

Attention to details

Professionalism and courtesy

Education

Bachelor's Degree

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on‑site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e‑mail to provide non‑technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

How to Apply

Submit your application as instructed in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible