Customer Service Representative I

Crawford & Company Philippines; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Crawford & Company Philippines is seeking an on-site Customer Service Associate in Iloilo City to respond to customer inquiries via phone or email and resolve non-technical issues.

You will identify customer needs, build trust, maintain professional conduct, and use our CRM to document interactions. Availability to work at night, holidays, and weekends is required.

The role emphasizes confidentiality, multi-tasking, and teamwork as you support clients and contribute to satisfaction.

Qualifications

• Bachelor's degree required.
• 0–1 year of work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers.
• Availability to work at night, holidays and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills – able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

Responsibilities

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Utilize a customer relationship application or database to record activities and research product/client information.
• Work independently within established procedures associated with the specific job function.

Skills

Customer service

CRM skills

Communication

Problem solving

Relationship building

Time management

Interpersonal skills

Attention to detail

Night shift

Education

Bachelor's degree

Tools

CRM software

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.