Customer Service Representative (CSR)

Neksjob Philippines; Iloilo City; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

HMO and health benefits

Paid training

Performance incentives and bonuses

Career growth and promotion

Job summary

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to join our growing team in Iloilo City. You will assist customers across phone, chat, or email, delivering courteous support with a focus on resolving inquiries and enhancing satisfaction.

Ideal candidates have strong English communication, basic computer skills, and a willingness to work shifting schedules. On-site or hybrid options may be available based on business needs, with competitive compensation and benefits.

Qualifications

• Excellent English communication skills, both verbal and written.
• Basic computer and typing skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

English communication

Typing skills

Problem-solving

Attention to detail

Customer-focused

Willing to work shifts

Education

High school graduate

College graduate or undergraduate

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our growing team. In this role, you will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email. If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply).
• College graduates or undergraduates are encouraged to apply.
• Previous customer service or BPO experience is an advantage but not required.
• Excellent English communication skills, both verbal and written.
• Basic computer and typing skills.
• Strong problem-solving abilities and attention to detail.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in a hybrid setup, depending on business requirements.
• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and health benefits
• Paid leaves
• Career growth and promotion opportunities
• Fun and supportive work environment