Customer Service Representative I (Start ASAP)

Centro Escolar University; Central; On-site; PHP 223,200 - 279,000; Full time

Job summary

A higher education institution in Iloilo is seeking a Customer Service Representative to provide innovative customer service solutions. The role involves responding to inquiries, identifying customer needs, and building trustworthy relationships. Candidates should have a Bachelor's degree and excellent communication skills, with an emphasis on professionalism and detail-oriented work. Availability for night shifts and weekends is necessary. This is an on-site position offering a collaborative work environment.

Qualifications

• 0 — 1 year work experience required.
• Availability to work at night, holidays, and weekends.
• Able to work independently and as a team member.

Responsibilities

• Responding to customer inquiries by telephone or e-mail for non-technical issues.
• Building sustainable relationships with customer accounts.
• Utilizing a customer relationship application or database.

Skills

Excellent verbal and written communication skills

Ability to remain professional and courteous

Interpersonal skills

Keen attention to details

Education

Bachelor's Degree (Four-year college course)

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

How to Apply

Submit your application as instructed in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible