Customer Service Representative I (Start ASAP)

KadaKareer; Iloilo City, Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

KadaKareer is seeking a customer service professional for an on-site role in Iloilo to respond to inquiries, resolve non-technical issues, and build trust with customers.

The role requires a Bachelor's degree, 0–1 year experience, excellent communication, and the ability to work nights, holidays, and weekends. You will handle inquiries via phone or email and document interactions in a CRM system.

Qualifications

• Bachelor's degree required.
• 0–1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills—able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

Responsibilities

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

Skills

Verbal communication

Written communication

Professionalism

Time management

Interpersonal skills

Detail orientation

Teamwork

Education

Bachelor's degree

Tools

CRM software

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 - 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.