Customer Service Representative I (Start ASAP)

Upcap; Central; On-site; PHP 180,000 - 300,000; Full time

Job summary

A customer service solutions provider is seeking a dedicated professional to join their team in Iloilo. The role involves responding to customer inquiries and building relationships to achieve satisfaction. Ideal candidates will have a Bachelor's degree, strong communication skills, and the ability to work independently as well as part of a team. This position requires availability to work nights, holidays, and weekends. Those with a Customer Service Foundation Program Certification will be preferred.

Qualifications

• 0 — 1 year work experience required.
• Ability to remain professional and courteous with customers at all times.
• Customer Service Foundation Program Certification preferred.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.

Responsibilities

• Responding to customer inquiries by telephone or e‑mail.
• Building sustainable relationships and trust with customer accounts.
• Utilizing a customer relationship application to record activities.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Time management

Attention to detail

Education

Bachelor's Degree (Four-year college course)

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on‑site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e‑mail to provide non‑technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

How to Apply

Submit your application as instructed in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible