Customer Service Representative I (Start ASAP)

Northwestern University; Central; On-site; PHP 223,000 - 357,000; Full time

Job summary

A leading educational institution seeks to provide innovative customer service solutions in Iloilo. The role involves responding to inquiries, building trust with customers, and ensuring satisfaction through effective communication. Candidates should possess a Bachelor's Degree and have excellent verbal skills. Other key attributes include multitasking abilities, professionalism, and the capacity to work independently. If you’re eager to contribute to providing top-notch service, apply now to join our team.

Qualifications

• 0 — 1 year work experience.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Maintains professionalism and confidentiality.

Responsibilities

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts.
• Provide accurate information using the right tools and methods.
• Record activities and research product/client information in a CRM system.
• Work independently within established procedures.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Ability to multi-task

Keen attention to details

Time management

Education

Bachelor's Degree (Four-year college course)

Tools

CRM software

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

How to Apply

Submit your application as instructed in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible