Customer Service Representative I (Start ASAP)

Holy Trinity University; Central; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local educational institution in Iloilo is seeking an entry-level customer service representative to provide innovative solutions and build trust with customers. Responsibilities include responding to inquiries, identifying customer needs, and using a CRM to record activities. The ideal candidate holds a Bachelor's Degree, has excellent communication skills, and is available to work nights and weekends. Interested applicants are encouraged to apply promptly as the position may close early.

Qualifications

• 0 — 1 year work experience required.
• Ability to remain professional and courteous with customers.
• Keen attention to details is essential.

Responsibilities

• Respond to customer inquiries via telephone or email.
• Identify and assess customers' needs for satisfaction.
• Build sustainable relationships with customer accounts.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Ability to multi-task

Attention to detail

Professionalism

Education

Bachelor's Degree (Four-year college course)

Job description

Provide innovative customer service solutions by responding to inquiries and building trust with customers in an on-site role in Iloilo.

Your Role

Key responsibilities include:

• Responding to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Utilizing a customer relationship application or database to record activities and research product/client information.
• Working independently within established procedures associated with the specific job function.

About You

The company is looking for:

• Bachelor's Degree (Four-year college course).
• 0 — 1 year work experience.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Availability to work at night, holidays, and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal skills - able to work independently and as a team member.
• Keen attention to details.
• Customer Service Foundation Program Certification.

How to Apply

Submit your application as instructed in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible