Customer Service Representative - Iloilo

TASQ Staffing Solutions Inc.; Iloilo City; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Free HMO

Allowances

Program Incentives

Job summary

A leading staffing solutions company is looking for Customer Service Representatives (CSRs) to join a fast-growing account in Iloilo. The role involves delivering exceptional service through effective communication, problem-solving, and customer profiling. Candidates should be High School Graduates, fluent in English, and willing to work on-site with a flexible schedule. Benefits include free HMO, allowances, and program incentives.

Qualifications

• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Iloilo.
• Amenable to work on shifting schedule.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Effective communication

Problem-solving skills

Customer profiling

Education

High School Graduate / SHS Graduate

Job description

Description

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate / SHS Graduate with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Iloilo
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.