Customer Service Representative | HS/SHS Grads with BPO Experience

Accenture in the Philippines; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO coverage

Allowances, bonuses, and incentives

Training and certification

Paid sick and vacation leaves

Job summary

Accenture in the Philippines is hiring a Customer Service Representative to support customer service activities and ensure quality across service levels. The role is onsite in Boni, Mandaluyong City, with shifts including holiday periods.

Ideal candidates have at least 6 months of BPO experience or open HS/SHS backgrounds and are willing to work full-time in a dynamic, customer-focused environment. As part of the Accenture team, you will contribute to meeting customer care needs and maintaining

Qualifications

• Open HS graduates or SHS graduates with relevant exposure preferred.
• Willing to work full-time onsite in Boni, Mandaluyong City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR responsibilities include providing customer service support according to scope of work and service level requirements.
• Ensure call quality and meet customer care needs and resolve them in a timely fashion.

Skills

BPO experience

Full-time onsite readiness

Education

Open HS graduates

SHS graduates

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Boni, Mandaluyong City
• Amenable to shifting schedules and holiday work.