Customer Service Representative Hiring in Manila & Cebu

Recruitify_HR; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment firm in Manila is seeking a Customer Service Representative to provide outstanding service and support to clients. Candidates must have a diploma or equivalent experience and between 1-3 years of working in customer service. Responsibilities include addressing inquiries via phone, email, and chat, maintaining records, and collaborating with team members to enhance customer satisfaction. The role offers various incentives such as performance bonuses and annual trips.

Qualifications

• 1-3 years of experience in customer service or support.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and empathy.

Responsibilities

• Provide exceptional service and support to customers via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to work under pressure

Education

Diploma or equivalent experience

Job description

On-site - Manila 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional service and support to customers via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development of customer service policies and procedures.
• Collaborate with team members to enhance customer satisfaction and improve processes.

Requirements

• Educational Qualifications: Diploma or equivalent experience in a related field
• Experience Level: 1-3 years of experience in customer service or support
• Skills and Competencies: Excellent communication skills, both verbal and written
• Strong problem-solving abilities and empathy
• Ability to work in a fast‑paced environment and stay calm under pressure
• Willingness to work flexible hours including evenings and weekends

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