Customer Service Representatives in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A well-established customer service company in Muntinlupa is seeking Customer Service Representatives to join their team. The role requires 3-5 years of experience in customer service, where you will provide support via phone, email, and chat, assisting customers with inquiries and resolving complaints. Ideal candidates should possess a Bachelor’s degree and strong communication skills. The company offers competitive salaries and various perks such as health insurance and an annual company trip.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Skills

Strong communication and interpersonal skills

Proficient in using customer service software and CRM systems

Customer-focused with a positive attitude

Education

Bachelor’s degree in a relevant field

Job description

Customer Service Representatives in Manila & Cebu. Salary upto 25K-40K.

On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and CRM systems.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.

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