Customer Service Representative Hiring in Manila & Cebu

Gratitude Jobs Ahead Hr Inc; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency in Muntinlupa is looking for a Customer Service Representative to provide exceptional service via phone, email, and chat. The ideal candidate has 1-3 years of experience and a diploma or equivalent in a related field. Key responsibilities include addressing customer inquiries, maintaining records, and collaborating with the team to enhance satisfaction. This full-time position requires willingness to work flexible hours, including evenings and weekends.

Qualifications

• 1-3 years of experience in customer service or support.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Provide exceptional service and support to customers via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development of customer service policies and procedures.
• Collaborate with team members to enhance customer satisfaction and improve processes.

Skills

Excellent communication skills

Strong problem-solving abilities

Empathy

Ability to work in a fast-paced environment

Staying calm under pressure

Education

Diploma or equivalent experience in a related field

Job description

On-site - Muntinlupa 1-3 Yrs Exp Diploma Full-time

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional service and support to customers via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development of customer service policies and procedures.
• Collaborate with team members to enhance customer satisfaction and improve processes.

Requirements

• Educational Qualifications: Diploma or equivalent experience in a related field
• Experience Level: 1-3 years of experience in customer service or support
• Skills and Competencies: Excellent communication skills, both verbal and written
• Skills and Competencies: Strong problem-solving abilities and empathy
• Qualities and Traits: Ability to work in a fast-paced environment and stay calm under pressure
• Working Conditions: Willingness to work flexible hours including evenings and weekends