Customer Service Representative

Family Eyecare Clinic Optometric Clinic; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

HMO

Company Social Events

Job summary

A customer service-focused clinic in Cebu City is seeking a dedicated customer service representative. The role requires handling customer inquiries via phone and email, maintaining detailed records, and working collaboratively in a team environment. Candidates should possess a high school diploma and have 1–3 years of relevant experience. Strong communication skills and proficiency in English are essential. The clinic offers a performance bonus, insurance, and participation in company social events.

Qualifications

• 1–3 years in customer service or related field required.
• Ability to work under pressure in a fast-paced environment.
• Skills and Competencies: Proficiency in English language, problem solving, and call centre experience.

Responsibilities

• Provide excellent customer service by addressing inquiries.
• Handle incoming calls and emails from customers.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Proficiency in English language

Problem solving

Customer service skills

Strong communication skills

Empathy

Education

High school diploma or equivalent

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness

HMO

Others

Company Social Events

Description

• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Handle incoming calls and emails from customers, ensuring satisfaction with our services.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Educational Qualifications:High school diploma or equivalent preferred.
• Experience Level:1–3 years in customer service or related field.
• Skills and Competencies:Proficiency in English language, problem solving, and call centre experience.
• Qualities and Traits:Strong communication skills, empathy, and ability to work under pressure.
• Working Conditions:Fast-paced environment, with potential for flexible hours.

Working Location

Teleperformance. G/F, Tower Cebu IT Park, I. Villa St, Apas, Brgy Apas, Cebu City, 6000 Cebu, Philippines

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