Customer Service Representative

Top Jobs Manpower Services; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

A leading staffing agency in Cebu City is seeking a customer service representative to provide exceptional service and support for various inquiries. The ideal candidate should have a bachelor’s degree and 0-1 years of experience in customer service. Responsibilities include addressing customer inquiries, documenting interactions, and collaborating with team members. This on-site role offers a chance to enhance skills in a supportive environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-1 years of experience in a customer service role.
• Strong technical skills and problem-solving abilities.
• Strong work ethic and organizational skills.
• Ability to manage high-pressure situations with a positive attitude.

Responsibilities

• Provide exceptional customer service by addressing inquiries.
• Support customers via phone, email, and chat.
• Document customer interactions and feedback.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Strong problem-solving abilities

Excellent interpersonal skills

Strong work ethic

Organizational skills

Education

Bachelor’s degree in a relevant field

Job description

On-site - Cebu No Exp Required Bachelor Full-time

Job Description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Support customers via various communication channels, including phone, email, and chat.
• Document customer interactions and feedback to ensure consistent service quality.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–1 years in a customer service role.
• Skills and Competencies: Strong problem‑solving abilities and technical skills.
• Skills and Competencies: Excellent interpersonal and people skills.
• Skills and Competencies: Strong work ethic and organizational skills.
• Qualities and Traits: Ability to manage high‑pressure situations with a positive attitude.

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Tips

Some of our features may not work properly on your device.