Customer Service Representative - Spanish Bilingual.

Recruitify_HR; Mandaluyong; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Annual Company Trip

Free Meals

Sleeping Quarters

Health Maintenance Organization (HMO)

Job summary

A recruitment agency is seeking a qualified customer service representative to provide exceptional service to Spanish-speaking customers in Mandaluyong. The ideal candidate will have 3-5 years of experience and a High School Diploma. Key responsibilities include handling inquiries, resolving issues, and assisting in developing FAQs in Spanish. The role demands proficiency in English and Spanish, strong problem-solving skills, and the ability to work flexible hours. Join a supportive team and enjoy numerous employee benefits.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and manage time efficiently.
• Must be able to work flexible hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer service to Spanish-speaking customers.
• Handle customer inquiries and resolve issues via phone, email, and chat.
• Assist in the development of FAQs and service documentation in Spanish.
• Maintain a positive attitude and demonstrate empathy during customer interactions.
• Work collaboratively with team members to enhance overall service quality.

Skills

Proficiency in both English and Spanish

Excellent communication skills

Strong problem-solving skills

Education

High School Diploma or equivalent

Job description

Job Description

On-site - Mandaluyong 3-5 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to Spanish-speaking customers.
• Handle customer inquiries and resolve issues via phone, email, and chat.
• Assist in the development of FAQs and service documentation in Spanish.
• Maintain a positive attitude and demonstrate empathy during customer interactions.
• Work collaboratively with team members to enhance overall service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3–5 years of experience in customer service.
• Skills and Competencies: Proficiency in both English and Spanish, excellent communication skills.
• Responsibilities and Duties: Ability to multitask and manage time efficiently.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.

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