Call Center Representative Hiring.

Recruitify_HR; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is seeking a Customer Service Representative to respond to inquiries via various channels and resolve customer issues. The ideal candidate will have a high school diploma and 1-3 years of experience in a customer service environment. You will work in a fast-paced office with a focus on maintaining effective communication and customer satisfaction. This position comes with benefits such as health insurance and performance incentives.

Qualifications

• 1-3 years of experience in a customer service or call center environment.
• Ability to work in a fast-paced office environment with potential shift work.
• Positive attitude under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and provide appropriate solutions.
• Document all interactions and maintain customer records.

Skills

Excellent communication skills (verbal and written)

Strong problem-solving abilities

Ability to handle difficult customer interactions

Education

High School Diploma or equivalent

Job description

On-site - Pasay 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in a customer service or call center environment
• Skills and Competencies: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem-solving abilities and a positive attitude
• Responsibilities and Duties: Ability to handle difficult customer interactions and remain calm under pressure
• Working Conditions: Fast-paced office environment with potential shift work

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