Customer Service Representative Hiring.

Gratitude Jobs Ahead HR Inc; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead HR Inc in Cebu City, Philippines is seeking an on-site Customer Service Specialist with 3–5 years of experience and a diploma. You will handle inquiries via phone, email, and chat, address complaints promptly, and maintain accurate records of interactions.

The role emphasizes excellent communication, strong problem-solving, and a patient, empathetic approach to customers in a fast-paced environment. Health benefits and incentives are provided.

Qualifications

• Diploma in a relevant field or equivalent work experience.
• 3–5 years in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Empathetic and patient attitude towards customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction and retention.

Skills

Excellent communication

Interpersonal skills

Problem-solving skills

Education

Diploma in a relevant field

Job description

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction and retention.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent work experience
• Experience Level: 3–5 years in customer service or related field
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving skills
• Qualities and Traits: Empathetic and patient attitude towards customers
• Working Conditions: Ability to work in a fast-paced environment

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