Customer Service Representative (Non-Voice)

J-K Network Services; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Vacation Leave Credits

Job summary

A leading digital solutions provider is seeking a Customer Service Representative (Non-Voice) in Cebu. Candidates should hold a Bachelor's Degree and have at least 3 years of experience in customer service. Responsibilities include handling calls and messages, ensuring customer satisfaction, and upselling products. The position is full-time, with a night shift schedule, offering various government-mandated benefits and performance incentives.

Qualifications

• At least 3 years of experience in a customer service representative role.
• Experience in the same industry is an advantage.
• Amenable to work as soon as possible.

Responsibilities

• Handling inbound and outbound calls, messages, and email.
• Develop and maintain high customer satisfaction.
• Upselling and recommending products and services.
• Manage escalations by coordinating with Team Leads.
• Collaborate with internal teams regarding policies, products, and services.

Skills

Communication

Customer Satisfaction

Upselling

Education

Bachelor's Degree

Job description

Customer Service Representative (Non-Voice)

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Client Profile: Over 25 years of experience in leading and providing excellent solutions in digital platform. Presenting AI powered product designed to attract and meet the needs of the businesses.

Location: Cebu IT Park, Cebu, City

Schedule: Monday – Friday (Nightshift)

• Government mandated Benefits
• HMO
• 13 th month pay
• Vacation Leave Credits
• Leave Credits
• Incentives

Job Requirements:

• Bachelor’s Degree Holder
• At least 3 years of working experience in customer service representative role
• Experience working with same industry is advantage
• Amenable to work as soon as possible

Job Responsibilities:

• Handling inbound and outbound calls, messages and email
• Develop and maintain high customer satisfaction.
• Upselling and recommending products and services
• Responsible for responding with issues and manage escalations by coordinating Team Leads
• Collaborating with internal teams regarding with policies, products and services

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