Customer Service Representative | Cebu

Recruitify_HR; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A recruitment firm in Cebu City is seeking a customer service representative with 1-2 years of experience. The ideal candidate will have a diploma in a relevant field and strong English language skills. Responsibilities include providing exceptional service, resolving inquiries, and maintaining records. The role offers additional perks such as annual company trips, free meals, and a performance bonus. This position requires a positive attitude and adaptability.

Qualifications

• 1-2 years of customer service experience required.
• Must have strong English language skills.
• Demonstrate positive attitude and adaptability.
• Willingness to learn and adapt.
• Experience with GDS systems is a plus.

Responsibilities

• Provide exceptional customer service via various channels.
• Resolve customer inquiries and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Assist in the processing of orders and modifications as needed.

Skills

Strong English language proficiency

Exemplary customer service skills

Interpersonal skills

Education

Diploma in a relevant field

Tools

GDS systems

Job description

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to clients via various communication channels.
• Resolve customer inquiries and complaints efficiently and courteously.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction.
• Assist in the processing of orders and modifications as needed.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 1–2 years of customer service experience.
• Skills and Competencies: Strong English language proficiency; exemplary customer service and interpersonal skills.
• Qualities and Traits: Positive attitude, adaptability, and a willingness to learn.
• Responsibilities and Duties: Ability to handle various customer scenarios; prior experience with GDS systems is a plus.

English Language Customer Service Interpersonal Skills Gds travel experience