Customer Service Representative

Gratitude Inc; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service-oriented company in Cebu City is looking for a full-time customer service representative. The role requires excellent communication and interpersonal skills, with a preference for candidates holding a Bachelor’s degree. No prior experience is required. Responsibilities include assisting customers with inquiries and complaints, ensuring a positive customer experience. The position offers a dynamic office environment with the opportunity to enhance customer service skills.

Qualifications

• 0–2 years of experience preferred.
• Positive attitude and strong problem-solving abilities.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, product information, and service issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience.
• Handle complaints and provide appropriate solutions in a timely manner.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

On-site - Cebu No Exp Required Bachelor Full-time

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Job Description

Description

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries, product information, and service issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience.
• Handle complaints and provide appropriate solutions in a timely manner.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Positive attitude and strong problem-solving abilities.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Office environment with the possibility of shifts.

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