Customer Service Representative

Qualfon Skyrise It Park; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Cebu City is seeking a Customer Service Representative to assist customers with inquiries and resolve issues. The ideal candidate will possess strong communication skills and be able to handle various customer concerns. This full-time role does not require prior experience, making it a perfect opportunity for individuals looking to start their career in customer service.

Qualifications

• Previous experience in customer service or related field is a plus.
• Ideal candidate will be patient and empathetic.
• Ability to handle a variety of customer concerns.

Responsibilities

• Assist customers by answering inquiries and resolving issues.
• Provide information about products and services.

Skills

Strong communication skills

Problem-solving skills

Conflict resolution skills

Ability to remain calm under pressure

Proficiency in computer systems

Proficient in Microsoft Office Suite

Education

High/Senior High School

Tools

Customer service software

Job description

Overview

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

• We are looking for a friendly and professional Customer Service Representative to join our team. The primary responsibility of this role is to assist customers by answering inquiries, resolving issues, and providing information about products and services. The ideal candidate will be patient, empathetic, and able to handle a variety of customer concerns while maintaining a positive and professional demeanor.
• Previous experience in customer service or related field is a plus
• Strong communication skills, both written and verbal
• Excellent problem-solving and conflict resolution skills
• Ability to remain calm and professional in stressful situations
• Proficient in using computer systems, customer service software, and Microsoft Office Suite

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• withholds your ID,
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• collects illicit benefits,
• or other illegal situations.

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