Customer Service Representative (Healthcare)

V-Call Center Link Inc.; Pasig; On-site; PHP 268,000 - 469,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative in Pasig. Candidates must be college graduates with at least 1 year of healthcare experience. The role involves responding to various communications from patients and providing accurate information about healthcare plans. On-site work during night shifts is required.

Qualifications

• Must possess a Bachelor’s degree.
• At least 1 year of experience in healthcare voice support.
• Ability to meet B2-C1 level in Versant English assessment.
• Amenable to night shift and on-site work

Responsibilities

• Respond to calls, emails, and chats from clients.
• Provide information on healthcare plans and services.
• Handle escalations while maintaining professionalism.

Skills

Good communication skills

Healthcare experience

Communication skills

Education

Bachelor's degree

Job description

Customer Service Representative (Healthcare)

V-Call Center Link Inc.

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

• Respond to inbound and outbound calls, emails, and chats from patients, members, or providers.
• Provide accurate information about healthcare plans, coverage, claims, billing, authorizations, and medical services.
• Handle escalations and resolve customer concerns with empathy, accuracy, and professionalism.

Job Requirements

• College graduate
• With 1 year of healthcare experience voice
• Good comms can meet B2-C1 versant score
• Amenable to work on night shift and work on site

Working Location

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• withholds your ID,
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• collects illicit benefits,
• or other illegal situations.

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