Customer Service Representative

RSD Human Resource Management Consultancy; Cavite City; On-site; PHP 113,832 - 189,720; Full time

Benefits offered by this job

Performance Bonus

Paid training

Job summary

RSD Human Resource Management Consultancy in Cavite City is inviting applications for a US Healthcare Customer Service Representative on-site, full-time, ideal for fresh graduates or current students. You will handle member and provider inquiries, assist with benefits, claims, eligibility and billing, document interactions, and uphold data privacy while meeting quality and productivity targets.

Training is provided, with opportunities for growth in a supportive, dynamic environment and a

Qualifications

• Strong English communication skills required.
• At least 6 months of BPO experience, or a college graduate (no call center experience required).
• Willing to work onsite in Cavite.
• Must have an active Viber account.
• Strong customer service, problem-solving, and computer navigation skills.
• Willing to work on a shifting schedule, including weekends and holidays, if required.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Assist customers with healthcare-related inquiries, including benefits, claims, eligibility, and billing.
• Provide accurate information while maintaining a high level of customer service.
• Document customer interactions and update records in the system.
• Follow company policies, client guidelines, and data privacy standards.
• Meet quality, productivity, and attendance targets.

Skills

English communication

Customer service

Problem-solving

Computer navigation

Education

College graduate

Job description

RSD Human Resource Management Consultancy

On-site - Cavite Full-time Fresh Graduate/Student Bachelor

Preview

HR Officer RSD Human Resource Management Consultancy

Active within three days

Job Description

Job Description – US Healthcare Customer Service Representative

We are looking for motivated and customer-focused individuals to join our US Healthcare Account team. As a Customer Service Representative, you will assist members, healthcare providers, and insurance representatives by addressing inquiries, resolving concerns, and providing accurate information regarding healthcare-related services.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Key Responsibilities

1. Handle inbound and/or outbound customer calls professionally and efficiently.
2. Assist customers with healthcare-related inquiries, including benefits, claims, eligibility, and billing.
3. Provide accurate information while maintaining a high level of customer service.
4. Document customer interactions and update records in the system.
5. Follow company policies, client guidelines, and data privacy standards.
6. Meet quality, productivity, and attendance targets.

Qualifications

• Good to excellent English communication skills.
• At least 6 months of BPO experience, or a college graduate (no call center experience required).
• Willing to work onsite in Cavite.
• Must have an active Viber account.
• Strong customer service, problem-solving, and computer navigation skills.
• Willing to work on a shifting schedule, including weekends and holidays, if required

What We Offer

• Basic salary of up to ₱17,000 (depending on qualifications).
• Virtual or onsite hiring process.
• Paid training.
• Opportunities for career growth and development.
• Supportive and dynamic work environment.

Some of our features may not work properly on your device.