Customer Service Representative - Healthcare (Ortigas)

V-Call Center Link Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading call center company in Metro Manila is seeking individuals to handle calls and queries from patients and providers. Candidates must be college graduates with at least 1 year of voice experience in healthcare and strong communication skills. This role requires working on-site during the night shift, providing essential support and information about healthcare services.

Qualifications

• Must have 1 year of healthcare voice experience.
• Good communication skills, can meet B2-C1 versant score.
• Willing to work night shifts and on site.

Responsibilities

• Respond to inbound and outbound calls from various stakeholders.
• Provide accurate information on healthcare plans and services.
• Handle escalations and resolve customer concerns professionally.

Skills

Effective communication skills

Problem-solving

Empathy

Education

College graduate

Job description

Responsibilities

• Respond to inbound and outbound calls, emails, and chats from patients, members, or providers.
• Provide accurate information about healthcare plans, coverage, claims, billing, authorizations, and medical services.
• Handle escalations and resolve customer concerns with empathy, accuracy, and professionalism.

Qualifications

• College graduate
• With 1 year of healthcare experience voice
• Good comms can meet B2-C1 versant score
• Amenable to work on night shift and work on site