Customer Service Representative for healthcare account

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

A recruitment firm in Pasig is seeking a Customer Service Representative for a healthcare account. The ideal candidate will assist customers via phone, email, and chat, providing product information and resolving inquiries. No experience is required, and having a strong work ethic, excellent people skills, and proficiency in English is essential for success in this role. This position is full-time and on-site.

Qualifications

• No experience required, but 6 months intl. voice experience is a plus.
• Ability to handle multiple tasks and prioritize effectively.
• Strong English language and customer service skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information and order placement.
• Troubleshoot and resolve customer issues effectively.
• Maintain accurate records of customer interactions.
• Communicate regularly with team members.

Skills

Proficient in English Language

Customer Service-related skills

Scheduling

Problem-Solving abilities

Strong Work Ethic

Excellent People Skills

Education

High School Diploma or equivalent

Job description

Customer Service Representative for healthcare account

Employer: Synlink Recruitment Outsourcing Co. Inc.

Location: On-site - Pasig

Qualifications: No Exp Required, High/Senior High School, Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order placement, and account management.
• Troubleshoot and resolve customer issues effectively while providing exemplary customer service.
• Maintain accurate records of customer interactions and follow up as necessary.
• Communicate regularly with team members to ensure a smooth workflow and address customer needs.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 6 months intl. voice experience — a PLUS but not required!
• Skills and Competencies: Proficient in English Language, Customer Service-related skills, Scheduling, and Problem-Solving abilities
• Qualities and Traits: Strong Work Ethic, Excellent People Skills
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment