Call Center Representative

Recruitify_HR; Pasay; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A human resources recruitment agency is looking for a Customer Service Representative in Pasay, Philippines. This role requires providing excellent service to healthcare patients and clients, resolving inquiries, and managing documentation effectively. Candidates should hold a diploma and have 1-3 years of relevant experience. Strong communication and problem-solving skills are essential, with the possibility of evening and weekend work. Benefits include an equity incentive plan, health insurance, and annual company trips.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service to patients and clients.
• Manage and document customer interactions in the CRM system.
• Stay updated on healthcare policies and travel guidelines.

Skills

Strong communication skills

Interpersonal skills

Empathy

Problem-solving skills

Education

Diploma in a relevant field

Job description

On-site - Pasay 1-3 Yrs Exp Diploma Full-time

Share

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Read More

Description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
• Working Conditions: May require working evenings and weekends.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips

Some of our features may not work properly on your device.