Customer Service Representative (Food Industry Exp)

OFFSHORE BUSINESS PROCESSING INC.; Metro Manila; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Recognition for your work

Work-life balance

Learning and growth

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking a customer support specialist to handle calls and emails, assist with order processing, and provide product and pricing information. The role emphasizes accuracy, CRM usage, and cross-team coordination to ensure timely delivery.

Ideal candidates have strong English skills, customer-centric attitude, and the ability to handle repetitive inquiries. Onsite work is required at Cubao and Ortigas Pasig with a flexible schedule.

Qualifications

• Proven customer support experience in a fast-paced environment.
• Excellent English written and spoken communication.
• Familiarity with CRM systems and practices.
• Strong listening and problem-solving skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Answer customer calls and respond to emails professionally.
• Process customer orders accurately in the system.
• Provide information on pricing, products, and delivery timeframes.
• Resolve basic customer inquiries and escalate complex issues as needed.
• Liaise with Sales, Warehouse, and Accounts to ensure smooth orders.
• Maintain accurate customer records and system updates.

Skills

Customer support

Active listening

CRM familiarity

English communication

Time management

Detail oriented

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

• HMO on Day 1




• Receive promising perks and rewards




• Experience travel opportunities




• Get recognized for what you do




• Achieve work-life balance




• Improve exponentially with enhanced learning

Responsibilities

• Answer customer calls and respond to emails in a professional manner




• Process customer orders accurately in the system




• Provide information on pricing, products, and delivery timeframes




• Resolve basic customer enquiries and escape complex issues when required




• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing




• Maintain accurate customer records and system updates

Requirements

• Proven customer support experience or experience as a client service representative in Food Industry




• Strong phone contact handling skills and active listening




• Familiarity with CRM systems and practices




• Customer orientation and ability to adapt/respond to different types of characters




• Ability to multi-task, prioritize, and manage time effectively




• Must have high level of attention to detail and accuracy




• Good customer service skills




• Excellent English skills in both written and oral




• Ability to cope with repetitive or continuous support queries




• Solid computer skills with the ability to learn new systems quickly




• With positive attitude towards difficult situation




• Willing to work onsite Cubao and Ortigas Pasig




• Can start ASAP and amenable to any work schedule