Customer Relations Specialist

JMSI Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Ortigas, Pasig City is looking for a Customer Service Representative to assist customers via various channels. The ideal candidate should possess a Bachelor's Degree and be proficient in MS Office. Responsibilities include responding to inquiries, reporting issues, and providing customer training. Candidates must be willing to work weekends and holidays and should be available to start immediately.

Qualifications

• Must be willing to work weekends and holidays.
• Must be onsite in Ortigas, Pasig City.
• Can start work immediately.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Analyze and report product malfunctions.
• Provide training to junior Customer Service Representatives.
• Gather customer feedback for internal teams.

Skills

Customer query resolution

Feedback analysis

Training ability

Social media monitoring

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Job description

Responsibilities

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, nearly expired food)
4. Update internal databases with information about service issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their product issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
10. Provide training to junior Customer Service Representatives
11. Other task that may assigned by the management time to time.

Qualifications

• Willing to work on weekends and holidays
• Willing to work onsite in Ortigas, Pasig City
• Can start as soon as possible
• Graduate of any Bachelor's Degree
• Proficient in MS Word, Excel, PPT, etc.