Customer Service Assistant- Restaurant Operations (Full Onsite)

Conti's Specialty Foods, Inc; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Conti's Specialty Foods, Inc. is looking for a Customer Service Assistant - Restaurant Operations to provide timely, professional support to guests through phone, chat, email and other channels.

You will be the central contact between customers and restaurant branches, handling inquiries, reservations, orders, and feedback to ensure a positive dining experience. The role requires strong communication, problem-solving, and interpersonal skills.

Qualifications

• Must have or be pursuing a degree; fresh graduates welcomed.
• Strong communication and listening skills are essential.
• Ability to handle inquiries via phone, chat, email, and other channels.
• Customer-focused with problem-solving and interpersonal skills.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle incoming customer calls, messages, emails, and inquiries regarding restaurant products and services.
• Provide accurate and courteous responses in line with customer service standards.
• Assist customers with reservations, order inquiries, delivery concerns, and special requests.
• Maintain professional, friendly, and customer-oriented interactions.
• Record compliments, complaints, and feedback in the tracking system.
• Coordinate with restaurant branches on orders, availability, delays, and issues.
• Prepare and maintain records of customer interactions and resolutions.

Skills

Verbal and written communication

Customer-oriented service

Interpersonal skills

Multitasking across channels

Coordinate with branches

Education

Hospitality/Hotel & Restaurant Management degree or related

Tools

Microsoft Office

Google Workspace

Job description

About the role

The Customer Service Assistant - Restaurant Operations is responsible for providing timely, professional, and customer-focused assistance to guests through phone calls, online messaging platforms, email, and other customer service channels. The role serves as a central point of contact between customers and restaurant branches, handling inquiries, concerns, complaints, order-related issues, reservations, and customer feedback. The position works closely with restaurant operations teams to ensure concerns are properly addressed and resolved while maintaining a positive customer experience.

Key responsibilities

• Handle incoming customer calls, messages, emails, and inquiries regarding restaurant products, services, promotions, operating hours, branch locations, and other concerns

• Provide accurate and courteous responses to customer inquiries in accordance with established customer service standards

• Assist customers with restaurant-related requests such as reservations, order inquiries, delivery concerns, and special requests

• Maintain a professional, friendly, and customer-oriented approach in all interactions

• Receive, document, and assess customer complaints and concerns

• Provide initial resolution whenever possible based on established guidelines and procedures

• Coordinate with restaurant branches regarding customer orders, missing or incorrect items, delayed orders, product availability, and other operational concerns

• Record customer compliments, complaints, suggestions, and other feedback in the designated tracking system

• Maintain complete and accurate records of customer interactions, cases, resolutions, and pending concerns

• Prepare daily, weekly, or monthly customer service reports as required

About you

• Graduate of any 2-year or 4-year course, preferably in Hospitality Management, Hotel and Restaurant Management, Business Administration, Communications, or a related field

• Fresh graduates are welcome to apply; experience in customer service, call center/BPO, food service, restaurant operations, or hospitality is an advantage

• Strong verbal and written communication skills

• Customer-oriented with good listening, problem-solving, and interpersonal skills

• Able to handle customer complaints professionally and calmly

• Comfortable handling phone calls, chat/messages, email, and other customer service channels

• Basic knowledge of Microsoft Office or Google Workspace applications

• Able to coordinate effectively with multiple restaurant branches and departments

• Willing to work on shifting schedules, weekends, and holidays when required