Customer Service Representative

Philcoryou Trading Corp.; Las Piñas; On-site; PHP 223,200 - 446,400; Full time

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Job summary

Philcoryou Trading Corp. in Las Piñas City is seeking a results-driven sales professional to handle inquiries, meetings, and order processing. You will analyze sales trends, collaborate with marketing and finance, and pursue new customers to expand the market.

The role emphasizes product promotion, customer service excellence, and timely order fulfillment in a fast-paced environment. In-person work with potential growth and training opportunities.

Qualifications

• Bachelor's or associate degree in Sales/Marketing or Business Administration.
• Knowledge of computer products is an advantage.
• Experience in online sales and marketing is a plus.
• Understanding of sales principles and customer service practices.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and schedule meetings and sales appointments.
• Record sales trends and liaise with account managers to develop strategies.
• Create and process orders promptly; handle rush orders and pending requests.
• Collaborate with departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Maintain filing systems for sales records and provide financial information to the finance department.
• Develop potential customers to acquire new clients and expand the market to achieve sales targets.
• Visit distribution customers to maintain stable customer relationships.
• Provide product quotations and display; handle account recovery matters.
• Develop business, communicate and present the company’s products.
• Conduct product marketing, product feature analysis, and provide product purchase advice.
• Offer after-sales service and address client issues to ensure satisfaction.

Job description

Job Description

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• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Making the company's products and services as attractive to potential customers as possible.
• Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
• Develop potential customers to acquire new clients and expand the market to achieve sales target.
• Regularly visit distribution customers to maintain stable customer relationship.
• Responsible for domestic business contacts and order processing.
• Responsible for product quotation and product display, and handle account recovery related matters.
• Responsible for business development, communication and presentation of the company’s products.
• Conduct product marketing, product feature analysis, and provide product purchase advice.
• Provide after-sales service, deal with the problems of the client, and give perfect treatment.
• Be aware of the abnormal situation of customer transactions and be responsible for handling customer complaints.

REQUIREMENTS ARE:

• A Bachelor's or associate degree in Sales and Marketing or any Business- Administration related field.
• Knowledgeable in Computer products is an advantage.
• Experience in on-line sales and Marketing is a plus.
• An understanding of sales principles and customer service practices.
• The ability to multitask and quickly switch focus.
• Good team development, leadership skills and problem-solving skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Work Location: In person, Willing to be assigned in Las Piñas City.

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