Hiring now Customer Service Representative

Connectcald; Quezon City; On-site; PHP 167,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Professional development

Coaching

Career advancement

Job summary

Connectcald is hiring Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across multiple channels in a fast-paced environment. The role requires high school graduation (college preferred), strong English communication, a customer-focused mindset, basic computer literacy, and willingness to work onsite in Metro Manila.

Training is provided and opportunities for development are available.

Qualifications

• High School or Senior High School graduate; college preferred.
• Strong English communication skills, both written and spoken.
• Customer-focused, detail-oriented, and problem-solving mindset.
• Basic computer literacy and ability to multitask.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Customer service

English communication

Interpersonal skills

Multitasking

Education

High School Diploma

College degree helpful

Job description

Job Description

We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.

Job Qualifications

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide accurate information about services, processes, or policies
• Resolve issues promptly and professionally
• Maintain records of all interactions and updates
• Escalate unresolved or complex issues to supervisors
• Meet productivity, quality, and customer satisfaction targets

Schedule & Training

• Shifting schedules, including nights, weekends, and holidays
• Paid training on company systems, processes, and customer service best practices

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication skills, both written and spoken
• Customer-focused, detail-oriented, and problem-solving mindset
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance-based incentives
• Supportive and collaborative work environment
• Opportunities for professional development, coaching, and career advancement