Customer Service Representative

Chainyard Philippines OPC; Davao del Sur; On-site; PHP 201,000 - 290,000; Full time

Job summary

A customer service company in Davao del Sur seeks individuals with at least 1 year experience in the BPO industry. Responsibilities include interacting with customers, resolving inquiries, and maintaining a professional attitude. Proficiency in English and familiarity with project management tools are essential. This role requires a happy and helpful disposition and the ability to work onsite.

Qualifications

• At least 1 year of relevant experience in the BPO industry.
• Ability to speak and write English proficiently.
• Open to Learning and takes initiative.
• Happy and helpful by nature.
• Amenable to work onsite.
• Amenable to work onsite
• Familiarity with project management tools (e.g., Asana, Trello, ClickUp)

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries.
• Handle customer complaints and provide appropriate solutions.
• Maintain a positive and professional attitude towards customers.
• Process orders, applications, and requests accurately.
• Keep records of customer interactions and comments.
• Communicate with internal departments to ensure customer needs are met.
• Stay knowledgeable about company products and services.
• Ensure customer satisfaction and provide feedback.
• Ensure customer satisfaction and provide feedback to the customer service manager.

Skills

Customer interaction

Problem-solving

Communication

Proficiency in English

Initiative

Familiarity with project management tools

Tools

Asana

Trello

ClickUp

Job description

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure customer needs are met.
• Follow communication procedures, guidelines, and policies.
• Stay knowledgeable about company products, services, and policies.
• Ensure customer satisfaction and provide feedback to the customer service manager.

Qualifications

• At least 1 year of relevant experience in BPO industry
• Ability to speak and write English proficiently
• Open to Learning
• Takes Initiative
• Happy and Helpful by nature
• Amenable to work onsite
• Familiarity with project management tools (e.g., Asana, Trello, ClickUp)

Site Location

• Davao South