Customer Service Representative (Food Industry Exp)

OFFSHORE BUSINESS PROCESSING INC.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO on Day 1

Perks & rewards

Travel opportunities

Recognition for performance

Work-life balance

Learning & development opportunities

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking a customer service representative to handle calls and emails, process orders, and provide pricing and delivery information. The role emphasizes accuracy, CRM familiarity, and strong communication in English.

The position requires onsite work in Cubao and Ortigas Pasig with an expectation to start ASAP and adapt to a dynamic customer-service environment, ensuring high-quality support throughout the customer journey.

Qualifications

• Proven customer support experience or client service experience in Food Industry
• Excellent English (written and spoken)
• Strong phone contact handling and active listening
• Familiarity with CRM systems and practices
• Customer orientation with ability to adapt to different personalities
• Ability to multitask and manage time effectively
• High attention to detail and accuracy
• Good overall customer service skills
• Ability to cope with repetitive queries
• Willing to work onsite in Cubao and Ortigas Pasig and start ASAP

Responsibilities

• Answer customer calls and respond to emails professionally
• Process customer orders accurately in the system
• Provide information on pricing, products, and delivery timeframes
• Resolve basic customer enquiries and elevate complex issues when required
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing
• Maintain accurate customer records and system updates

Job description

Job Summary

• HMO on Day 1

• Receive promising perks and rewards

• Experience travel opportunities

• Get recognized for what you do

• Achieve work-life balance

• Improve exponentially with enhanced learning

Responsibilities

• Answer customer calls and respond to emails in a professional manner

• Process customer orders accurately in the system

• Provide information on pricing, products, and delivery timeframes

• Resolve basic customer enquiries and elevate complex issues when required

• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing

• Maintain accurate customer records and system updates

Requirements

• Proven customer support experience or experience as a client service representative in Food Industry

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Must have high level of attention to detail and accuracy

• Good customer service skills

• Excellent English skills in both written and oral

• Ability to cope with repetitive or continuous support queries

• Solid computer skills with the ability to learn new systems quickly

• With positive attitude towards difficult situation

• Willing to work onsite Cubao and Ortigas Pasig

• Can start ASAP and amenable to any work schedule