Customer Service Representative

Offshore Business Processing Inc.; Pasig; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

HMO on Day 1

Experience travel opportunities

Promising perks and rewards

Job summary

A customer service firm is seeking a Customer Service Representative in the Philippines to handle inquiries and support daily operations. You will provide essential information on products and resolve customer concerns effectively. Ideal candidates should have proven experience in customer support, with strong communication skills and attention to detail. This role requires working onsite in Cubao and Ortigas Pasig, with the opportunity for career growth and additional perks.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Ability to multi-task, prioritize, and manage time effectively.
• Willing to work onsite in Cubao and Ortigas Pasig.

Responsibilities

• Answer customer calls and respond to emails in a professional manner.
• Process customer orders accurately in the system.
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing.
• Collect and document customer feedback for company insights.

Skills

Customer support experience

Strong phone contact handling

Active listening

Attention to detail

Excellent English skills

Adaptability

Time management

Job description

Customer Service Representative is responsible for handling customer enquiries, processing orders, and supporting daily operations.

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary : Up to 30,000

• Answer customer calls and respond to emails in a professional manner
• Process customer orders accurately in the system
• Provide information on pricing, products, and delivery timeframes
• Resolve basic customer enquiries and elevate complex issues when required
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing
• Maintain accurate customer records and system updates

Generic Tasks for Customer Service – Non-Freight:

• Responding to customer inquiries, requests, and complaints through various channels such as phone, email, chat, or social media. Providing information about products, services, policies, and procedures.
• Assisting customers in resolving issues, complaints, or technical difficulties. Identifying problems, analyzing situations, and finding appropriate solutions to ensure customer satisfaction.
• Assisting customers with placing orders, tracking shipments, processing returns or exchanges, and resolving any related issues.
• Managing customer accounts, updating customer information, and maintaining accurate records of interactions and transactions.
• Developing a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
• Collecting and documenting customer feedback, suggestions, and complaints to provide insights to the company for improvement.
• Identifying opportunities to recommend additional products or services to customers, with the goal of increasing sales and customer satisfaction.
• Maintaining detailed records of customer interactions, transactions, inquiries, and complaints. Generating reports on customer feedback, trends, and issues.
• Maintaining a professional and courteous demeanor while interacting with customers. Following company guidelines and protocols for customer service.

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must have high level of attention to detail and accuracy
• Excellent English skills in both written and oral
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work onsite Cubao and Ortigas Pasig
• Can start ASAP and amenable to any work schedule