Customer Service Representative (Easy Account) - Open for Newbies

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary

Paid Training

Career Growth

Supportive Environment

No BPO Experience

Job summary

GDV BUSINESS SERVICES CO. in Cebu City is hiring Customer Service Representatives to support customers via voice or non-voice channels, handle inquiries, process requests, and update accounts.

The role requires a high school graduate, strong communication skills, and willingness to work onsite on a shifting schedule, including weekends. Day 1 HMO and paid training are provided.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• With or Without BPO Experience.
• Good verbal and written communication skills.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Good verbal and written communication

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

We are looking for Customer Service Representatives to join our growing team in Cebu City. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels
• Assist with customer requests, account updates, and issue resolution
• Provide accurate information based on established guidelines
• Process and update customer information
• Document customer interactions and transactions
• Follow company procedures, quality standards, and compliance guidelines
• Maintain professionalism and confidentiality
• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With or Without BPO Experience
• Good verbal and written communication skills

• Willing to work onsite in Cebu City
• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO
• Competitive Salary Package
• Paid Training
• Career Growth and Development Opportunities
• Supportive Work Environment
• Open to Applicants with No BPO Experience