Customer Service Representative (Travel Account, No Exp Required) - Cebu

TASQ; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

20% Night Differential

Program Incentives

Job summary

TASQ in Cebu City is seeking Call Center Agents to deliver exceptional service to clients through effective communication, problem solving, and customer profiling. This is an on-site role in Cebu City with shifting schedules and opportunities to earn incentives.

Training will be provided; start ASAP is preferred. Responsibilities include handling inquiries via phone, email, and chat, resolving issues on first contact, maintaining records, and collaborating with the team to improve processes and

Qualifications

• Must be fluent in spoken and written English.
• Willing to work on-site in Cebu City and on shifting schedule.
• Available to start ASAP.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues on first contact.
• Maintain records of interactions.
• Collaborate to improve service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance customer experience.
• Aim to meet or exceed targets.

Skills

English Fluency

Customer Service

Problem Solving

Team Collaboration

Education

College Graduate

2nd year with BPO experience

Job description

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• College Graduate with or without BPO experience OR 2nd year completed with at least 6 months of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• 20% Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.