Call Center Representative - Cebu City

The Hird Corp.; Cebu City; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Employee of the Month Award

Health Insurance (HMO)

Health Insurance (HMO)

Job summary

A customer service-focused company in Cebu City is seeking dedicated Customer Service Representatives. In this role, you will manage high volumes of customer calls and provide accurate information professionally. The ideal candidates are Senior High School Graduates or College Graduates with excellent communication skills, ready to work on-site. This position offers benefits such as performance bonuses and health insurance.

Qualifications

• Senior High School Grad or College Graduate.
• 6 months BPO experience preferred but not required.
• Willingness to work on-site and night shift.
• Willing to work on-site and night shift / shifting schedules.

Responsibilities

• Manage a high volume of incoming phone calls.
• Identify and address customer needs.
• Maintain records of customer interactions.
• Maintain meticulous records of customer interactions, account processing, and document filing.

Skills

Excellent English communication skills

Customer service skills

Ability to handle high volume calls

Education

Senior High School Graduate or College Graduate

College graduate with or without experience

Job description

Overview

On-site - Cebu No Exp Required Diploma Full-time

Job Description

We are looking for dedicated Customer Service Representatives to join our team. In this role, you will handle high volumes of customer calls, identify and resolve customer needs, and provide accurate information with professionalism. You will also be responsible for maintaining detailed records of customer interactions and ensuring smooth account processing and documentation. This is an excellent opportunity to grow your career in a dynamic and supportive environment.

Responsibilities

• Manage a high volume of incoming phone calls with finesse and efficiency.
• Skillfully identify and address customer needs to ensure satisfaction.
• Deliver accurate, comprehensive information using the best methods and tools available.
• Maintain meticulous records of customer interactions, account processing, and document filing.

Qualifications

• Senior High School Grad (SHS) or Undergraduate (at least 4 semesters) with 6 months BPO experience
• Or College Graduate With or Without Experience
• Excellent English communication skills – both verbal and written
• Willing to work on-site and night shift / shifting schedules

Benefits

• Performance Bonus, Anniversary Gifts, Employee of the Month Award, Incentives
• Insurance Health & Wellness: HMO

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Warnings

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property