Customer Service Representative (Good for Newbies) - with 20k Sign On Bonus

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development

Job summary

GDV BUSINESS SERVICES CO. in Cagayan de Oro is hiring Customer Service Representatives to handle voice and non-voice inquiries, assist customers with requests, and provide timely support.

The role requires at least a high school diploma, good verbal and written communication, and willingness to work onsite with shifting schedules, weekends, and holidays as needed.

Day 1 HMO, competitive salary, paid training, and clear opportunities for career growth are offered.

Qualifications

• High school diploma required (old or new curriculum).
• Good verbal and written communication skills.
• Willing to work onsite in CDO and on shifting schedules, including weekends and holidays when required.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Verbal communication

Written communication

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

We are looking for Customer Service Representatives to join our growing team in CDO. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels

• Assist with customer requests, account updates, and issue resolution

• Provide accurate information based on established guidelines

• Process and update customer information

• Document customer interactions and transactions

• Follow company procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality

• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With or Without BPO Experience

• Good verbal and written communication skills

• Willing to work onsite in CDO

• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment

• Open to Applicants with No BPO Experience