Customer Service Representative (Easy Account) - w/ 30k Sign-On Bonus

GDV BUSINESS SERVICES CO.; Cebu City; Presencial; PHP 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development Opportun

Supportive Work Environment

Open to Applicants with No BPO Exp

Descripción de la vacante

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join our Cebu City team. Roles may involve voice or non-voice transactions, assisting customers with inquiries, and delivering timely support.

Responsibilities include handling inquiries, updating information, and ensuring data accuracy while following guidelines. The position requires onsite work in Cebu City, with flexibility for shifting schedules, including weekends and holidays when needed.

Formación

• At least High School or Senior High School graduate.
• 6 months BPO experience OR 6 months customer-facing experience required.
• Good verbal and written communication skills.

Responsabilidades

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Conocimientos

Verbal communication

Written communication

Customer service

Educación

High School Graduate

Senior High School Graduate

Descripción del empleo

We are looking for Customer Service Representatives to join our growing team in Cebu City. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels

• Assist with customer requests, account updates, and issue resolution

• Provide accurate information based on established guidelines

• Process and update customer information

• Document customer interactions and transactions

• Follow company procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality

• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With at least 6 months BPO experience OR 6 months customer-facing experience (e.g., Cashier, Guard, Service Crew, Food Delivery)

• Good verbal and written communication skills

• Willing to work onsite in Cebu City - (IT Park, Banawa, and Mactan)

• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment

• Open to Applicants with No BPO Experience