Customer Service Representative - No BPO Experience Required!

GDV BUSINESS SERVICES CO.; Quezon City; Sur place; PHP 223 000 - 312 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development

Supportive Work Environment

Open to Applicants with No BPO Experie

Résumé du poste

GDV BUSINESS SERVICES CO. in Quezon City is seeking Customer Service Representatives to support customers through voice or non-voice channels.

You will handle inquiries, update accounts, resolve issues, and document interactions in accordance with company guidelines. Open to applicants with no BPO experience, the role requires onsite work at multiple locations in Quezon City with a shifting schedule, including weekends and holidays as needed.

Qualifications

• Verbal and written communication skills are essential.
• Experience in customer service is a plus, but not required.
• Ability to handle inquiries and provide accurate information.

Responsabilités

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information
• Document customer interactions and transactions
• Follow company procedures, quality standards, and compliance guidelines
• Maintain professionalism and confidentiality
• Meet assigned productivity and quality targets

Connaissances

Verbal communication

Written communication

Customer service

Formation

High School Diploma or Senior High School Graduate

Description du poste

We are looking for Customer Service Representatives to join our growing team in Quezon City. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels

• Assist with customer requests, account updates, and issue resolution

• Provide accurate information based on established guidelines

• Process and update customer information

• Document customer interactions and transactions

• Follow company procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality

• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With or Without BPO Experience (NO WORK EXPERIENCE REQUIRED!)

• Good verbal and written communication skills

• Willing to work onsite in Quezon City (Cyberwest, UP Technohub, Eton Centris, Sparks Cubao, and Bridgetowne)

• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment

• Open to Applicants with No BPO Experience